Refund and Returns Policy

Effective Date: December 3, 2024

At Conaratitech, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a clear and straightforward Refund and Returns Policy. Please review the following terms and conditions regarding returns, exchanges, and refunds.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Return Timeframe: You must request a return within 30 days from the date of receipt. If more than 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
  • Product Condition: The item must be unused, in its original packaging, and in the same condition as when you received it. Products that are used, damaged, or altered are not eligible for return.
  • Non-Returnable Items: Certain items are non-returnable, including custom-made or personalized products, as well as items marked as “final sale” on the product page.

2. How to Initiate a Return

To return a product, please follow these steps:

  1. Contact Us: Reach out to our customer support team by phone or email within 30 days of receiving your order.

    Provide your order number, the product(s) you wish to return, and the reason for the return.

  2. Return Authorization: Once we receive your request, we will issue a Return Merchandise Authorization (RMA) number and provide you with the return instructions. Please ensure that the RMA number is clearly marked on the package being returned.

3. Return Shipping

  • Return Shipping Costs: You will be responsible for the return shipping costs unless the return is due to a defective item or our error.
  • Return Address: Returns should be sent to the following address:
    • Address: 562 Columbia Ave #6, Sunnyvale, California (CA), 94085

We recommend using a trackable shipping service or purchasing shipping insurance for items over $75 to ensure that your return is safely received.

4. Refund Process

Once we receive your returned item, we will inspect it to confirm its condition. If the return is approved:

  • A refund will be issued to your original payment method, minus any applicable shipping fees.
  • Refund processing may take up to 7-10 business days depending on your payment provider.

Please note that we cannot refund any items that do not meet the return eligibility requirements outlined above.

5. Exchanges

If you wish to exchange a product for a different size, color, or model, please follow the return process above and place a new order for the desired item. Exchanges are subject to product availability.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately via email or phone. We will arrange for a replacement or a full refund at no additional cost to you.

7. Contact Information

If you have any questions or concerns regarding our Refund and Returns Policy, please do not hesitate to contact us:

Thank you for choosing Conaratitech. We appreciate your business and strive to ensure your complete satisfaction.